Sign to Sell Process--Training (Updated 8/24)

ResaleAI Sign to Sell Process

Follow this detailed process for Sign to Sell!

Customer walks in the door and is welcomed. “Hello! Welcome to Plato’s! Have you sold with us before?”

[they answer]

[Begin the check-in process under the Check-In tab.]

Stylist: “Awesome! Please just have your cell phone and driver’s license ready for me!”

Stylist: Click: Check In tab

Stylist: Ask for their phone number.

[If they have sold before, after you enter their phone number, their name will be listed and the information boxes will automatically be filled out.]

[If they have not sold before, you will have to enter their information in manually, which will then sync to DRS.] (Only need to enter phone #, customer can enter name) 

Stylist: Click “send to customer.”

If customer does not have their phone or no data, after typing in their # or name, click edit to fill out the info and then hit 'Create' and the Sign to Sell slip to sign will print & customer's buy tags will print! 

ResaleAI: The customer will then be texted a link to our sign-in page:

At which point they enter in the information from their driver’s license and then give a signature!The information being:

1. Full name
2. Email address
3. Driver’s License Number (if necessary)
4. Driver’s License expiration date
5. E-signature box
   

[Once they have that filled out:]

Stylist: Will see on the buy screen customer pending

1. Customer has signed

2. ID on file for customer

3. Allows you to delete a pending buy 

Stylist: Ask for their license and enter the Driver’s License Number to authenticate their buy. If the license number matches the # shown, click verify

Returning customers: Stylists will only need to verify the last 4 numbers of the DL

Stylist: click “check-in”

Stylist: Enter the number of containers/bags/boxes/etc. they have brought, the description for the containers, and who is checking them in.

ResaleAI: From here, the customer can visit this page at any time to see their standing in the queue among the total buys we have. Check marks will appear after each step is complete.

ResaleAI: Automatically prints tickets from the POS receipt printer to be attached to each container brought in, as entered by the stylist during the sign-in process.

ResaleAI: Under the Open tab, the stylist can see that the customer is signed in to DRS and in ResaleAI.

ResaleAI: Sorters (also what allows the customer to be updated) can be selected respectively while the buy is being done from the Open Tab. On this tab, stylists can see the buys’ customer names, wait times, sorters, and transaction number.

Stylist: Once the buy is finished, the sorter clicks “complete” and can enter in the reasons for both taking and passing (under the Buy Detail tab) then save the reasons.

ResaleAI: Under the Messaging tab, stylists have the option to send pre-made messages to customers letting them know that their buy is finished.

Example:

Your buy is done! When you're ready, see a cashier for details. Remember, you get more when you trade! Thanks for shopping with us.

You have successfully created a buy with Sign to Sell!