A customer's transaction earned a Bounceback coupon, but it did not print!
Bounce back auto printing only works with versions of ResaleAI newer than version 2.4. It works best with the newest version, ResaleAI 2.9. For instructions on how to update to the newest version check out this help center article.
First, in order for the bounceback coupons to print ResaleAI Sync must be running on every POS. How you can tell if ResaleAI Sync is running: the ResaleAI Sync icon must be open in the bottom corner of the system tray
ResaleAI Sync icon:
If it's not open follow these instructions:
- Go to the start menu
- Open ResaleAI folder
- Click ResaleAI sync
- Right click icon and click sync now
- This will print any missed transactions on the POS
What to do if clicking sync now did not print the Bounceback coupon:
Bounceback coupons can also be re-printed in the bounceback menu
- Go to the bounceback page
- Find the corresponding bounceback that needs to be reprinted
- Click the print icon next to said bounceback
Note: Coupons can be re-printed within 5 mins of the transaction. If the time has surpassed 5 mins, an owner or manager must login to RAI to re-print.
If a bounceback coupon didn't get logged into the bounceback page, you can manually add them
- Click on new bounce back
- Fill out the info in the box
- Hit create Bounceback log
Thanks for using ResaleAI!
If you have any questions, just reach out to us at firstname.lastname@example.org