A customer's transaction earned a Bounce back coupon, but it did not print!
Bounce back auto printing only works with the newest version of ResaleAI 2.4
First in order for them to print ResaleAI Sync icon must be open in the bottom corner of the system tray
If it's not open follow these instructions:
- Go to the start menu
- Open ResaleAI folder
- Click ResaleAI sync
- Right click icon and click sync now
- This will print any missed transactions on the POS
Sync now did not print the Bounce Back
BB Coupons can also be re-printed in the bounce back menu
- Go to the coupon and click the print icon
- Coupons can be re-printed within 5 mins of the transaction
- If the time has surpassed 5 mins, an owner or manager must login to RAI to re-print.
If a bounce back coupon didn't get recorded you can manually add them
- Click on new bounce back
- Fill out the info in the box
- Hit create Bounce back log
Thanks for using ResaleAI!