Why won't an employee's name pop up on "Checked in By" or "Sorter"?

If an employee who is clocked in is not popping up when trying to select from the “checked in by” box on the check in page or on the “sorter” box on the open buys page that is because RAI does not have access to that employee’s DRS initials.

To add employee DRS initials you will need to be logged into RAI with an owner or manager account, go to settings > employees > select the pencil to edit next to the specific employee’s information > enter DRS initials > select update employee.