Why won't an employee's name pop up on "Checked in By" or "Sorter"?

If an employee who is clocked in is not popping up when trying to select from the “checked in by” box on the check in page or on the “sorter” box on the open buys page that is because RAI does not have access to that employee’s DRS initials.

Please follow the instructions in this help center article to set DRS initials for every employee.