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How to Update ResaleAI

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Madeline Beard-Ojala
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Check the version of ResaleAI POS installed

First Option: 

On the top left of your ResaleAI POS browser it should display which version of ResaleAI you are on.

version_of_RAI.png

Make sure that it is the latest version of ResaleAI, make sure the first few numbers are 2.9. If the first few numbers are not 2.9 you'll need to update to the newest version of ResaleAI.

Important Note:
If your POS's are on Windows XP, the highest version of ResaleAI that you can be on is ResaleAI 2.5.1.728
Not sure if your POS's are on Windows XP or Windows 7 and above? Check out this help center article. 

Second Option:

If the version number is not displaying on the top left of the ResaleAI POS browser (shown above) you can right-click over the ResaleAI sync icon in the bottom right of your Windows System Tray. Once you right-click a box should appear and at the top of the box should display the version number. 

version_of_RAI_old.png

Make sure that it is the latest version of ResaleAI, make sure the first few numbers are 2.9. If the first few numbers are not 2.9 you'll need to update to the newest version of ResaleAI. 

Important Note:
If your POS's are on Windows XP, the highest version of ResaleAI that you can be on is ResaleAI 2.5.1.728
Not sure if your POS's are on Windows XP or Windows 7 and above? Check out this help center article. 

How to Update to the newest version

First Option: 

  1. Log into Windows on the POS with the owner account. 
  2. Go to Start menu 
  3. Go to All Programs 
  4. Locate ResaleAI on All Programs
  5. Click "Check for Updates"

  Screenshot__83_.png

6. Follow On-Screen Instructions to update ResaleAI to the newest version 

 

Second Option: 

  1. Log into Windows on the POS with the owner account.
  2. Go to resaleai.com/install using a web browser like Chrome or Internet Explorer.
  3. Click the button that says "Download ResaleAI 2.9"
    (If given the option to "Save" or "Run", select "Run". If not given that option, click on the download once it completes and select Run.)
  4. Follow On-Screen Instructions to update ResaleAI to the newest version
Important Note:
If your POS's are on Windows XP, the highest version of ResaleAI that you can be on is ResaleAI 2.5.1.728
Not sure if your POS's are on Windows XP or Windows 7 and above? Check out this help center article. 
 

If you have any questions or challenges while performing the update, feel free to reach out over support chat! :)

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