POS Scanner Troubleshooting

Troubleshooting

If you have any issues with your scanner, try the following: 

• Dock the scanner in its base. Hold a barcode in front of the scanner to see if it will scan while docked. 
• If so, then leave it to charge. Be sure to dock the scanner when not in use so it can charge to use wirelessly.
• If that doesn't work, continue to the next step

• Try resetting the scanner to the factory default settings.
• Open the Quick Start Guide that came with the scanner (or click here to view or print)
• Find the section titled “Useful Bar Codes” (page 10 in the link above)
• Scan the top barcode, “Return to Factory Defaults”
  • You should hear a beep as it scans
  • Set the scanner back into the cradle to save the settings.
• Next scan the middle barcode “Add Enter Key”
  • Set the scanner back into the cradle again to save the setting.
• Try scanning a tag after you scan both barcodes, and see if this resolves the issue. 

• Double-check that the scanner is configured correctly
  • Open a text editor like Notepad (if you click the Windows "Start" button and search, Notepad should be on your computer)
  • Scan any regular tag several times in a row. It should split the SKUs onto different lines, like this:

• • If you see that the SKUs are all together in one line (like the image below), go back to the previous step. Be sure you scan the "Add an Enter Key" barcode from the Quick Start Guide!

• • After you scan the "Add an Enter Key" barcode, place the scanner back in the dock to update. Try scanning a tag again and make sure it looks correct.

• If you continue to have issues, contact our team for further assistance
• To reach us, use the chat within the ResaleAI app or email [e-mail] to create a ticket.