POS Scanner Troubleshooting

Troubleshooting

If you have any issues with your scanner, try the following: 

1) Dock the scanner in its base. Hold a barcode in front of the scanner to see if it will scan while docked. 

• If it scans in the dock, but not when you pick up the scanner, it may need to charge
• Leave the scanner in the base for a while to charge, then try again later. Be sure to dock the scanner when not in use so it can charge to use it wirelessly.

If still having issues, continue to the next step

If you are unable to scan at all, skip to steps 5 and 6

2) Pair the scanner with the base

• Scan the small QR code on the bottom of the dock of the scanner. This pairs that cordless scanner to that dock.

 

• If you have multiple scanners, it's possible that they may have gotten set into the wrong base. Try scanning again after pairing, and go to the next step if it still does not work

 3) Fully reset the scanner settings

• Open the Quick Start Guide that came with the scanner (or click here to view or print)
• Find the section titled “Useful Bar Codes” (page 10 in the link above)
• Scan the barcode titled, “Return to Factory Defaults”, and set the scanner back in the dock to save and update after you scan
• Next scan the barcode titled “Add Enter Key”, and again set the scanner back in the dock for several seconds to save and update after you scan
• Try scanning a tag after you scan both barcodes, and see if this resolves the issue. 

4) Double-check that the scanner is configured correctly

• Open a text editor like Notepad (if you click the Windows "Start" button and search "notepad," it should be on your computer)
• Scan a regular tag several times in a row. It should split each SKU onto a different line:

    

• If you see that the SKUs are all together in one line, scan the "Add an Enter Key" barcode from the Quick Start Guide that came with the scanner (click here to view or print)
• After you scan the "Add an Enter Key" barcode, place the scanner back in the dock to update. Try scanning a tag again and make sure it looks correct.

5) Check scanner cables

• Follow the cable from the scanner base, and double-check that it is securely plugged into a USB port of the POS computer
• Try unplugging the cable from the scanner base, and plugging it back in. If this doesn't help, try plugging it into a different USB port on the back of the POS computer (or possibly moving it to a different POS computer) to test whether it will charge if plugged in elsewhere

6) Remove the scanner battery

• Take the scanner out of the dock and turn it upside down
• Unscrew the screw on the bottom and remove the battery pack
• Wait a few moments, and put the battery pack back in. Screw the base back securely, then try scanning again

If you continue to have issues, contact our team

To reach us, use the chat within the ResaleAI app or email [e-mail] to create a ticket.