How do I Get Started with the Recommended Version of ResaleAI?

Recommended "Beta" Version: What's New?

One of the biggest updates in the new version revolves around the buy check-in process.

• We overhauled the process to make it even more efficient, and added the ability to scan driver's licenses to further expedite check-in. 

• If you plan to scan driver's licenses, you may need to order an upgraded POS scanner and/or a ResaleAI Flex device. Here is an article with more information about both options, and how to order

We've also added other new features, including:

• Notes - Choose specific date ranges, Add comments on notes
• Tasks - Add due dates or due times, Assign employees in advance
• Shifts - Add shifts manually if you don't use WIW, Add additional shift details (such as breaks)
• And more! See the full list here

Getting Started

Below is the information you need to know about getting started with the receommended "Beta" version of ResaleAI.

1) Check your current software version of ResaleAI

• Open ResaleAI on a POS, and look at the left corner along the top bar of the application. It will display the version of ResaleAI you have installed

• The recommended version is 2.20.1094

• Be sure to check each POS, as they may have different versions installed
  
  

• If you already have version 2.20:

  • Click the small orange “AI” in the top bar of the application (in the top-right corner)

  • This will open a menu. Click “Beta Test Mode" to switch over

    

  • You can do this at any time to switch between the original mode and beta mode
  • Skip to the next step to learn how to use the new features in the beta version! - if you have any issues, scroll to the Troubleshooting section below.

• If you do not have version 2.20, follow these steps to update:
  • Note - Be sure you are logged on to the POS computer with the owner or administrator login in order to update any software
  • Close the ResaleAI app
  • Look for a small orange AI icon in the bottom right corner of the computer, near the date and time (you may have to click an "up" arrow to see these icons)

• • Click the AI icon, then click "Exit" to fully close out
  • Open a browser and go to resaleai.com/install
  • Click the link at the top to download version 2.20, and wait for the file to download. Once the file finishes downloading, click to run the installer
  • Follow all prompts to complete installation (see here for more details)
  • When you open ResaleAI next, it should ask if you want to use the beta version of ResaleAI. Click "Yes"

• • Continue to the next step to learn how to use the beta version! - If you have any issues, scroll to the Troubleshooting section below
  • Note - If it didn't ask to continue using the beta version, you can also do this:

    • Click the small orange “AI” in the top bar of the application (in the top-right corner)

    • This will open a menu. Click “Beta Test Mode" to switch over.

 

2) Learn how to use the new version with our other Help Center articles:

• How to create a PIN code and sign in

• How to check-in buys  (also buys FAQ at the bottom here)

• Comparing scanning options for check-in

• How to sign in to the new version on your laptop or phone

• All other beta help articles

As you get started, please note there are one or two small pieces we are still working on. Primarily, the app settings are not yet in this Beta version.

To access and manage your settings, sign in to the older version of ResaleAI by visiting app.resaleai.com. 

Troubleshooting

1) "ResaleAI is currently running" error message

• Look for a small orange AI icon in the very bottom right system tray of the computer. (You may have to click a small "up" arrow to see the icons)

• Click on the AI icon, then click "Exit"

• Close the main ResaleAI app if it is running. Then try clicking "Check for updates" again

2) "Must be logged in to Windows as the Administrator" error

• Click the Start menu, then Log off of the POS computer

• Log back in to the POS with the administrative Windows account. (This is usually the owner login.)

3) Stuck on a solid white screen after switching to Beta

• Close the ResaleAI app

• Look for a small orange AI icon in the very bottom right system tray of the computer. (You may have to click a small "up" arrow to see the icons)

• Click on the AI icon, then click "Exit"

• Click the Windows Start button, then look in the list of all programs for the ResaleAI folder
• Click ResaleAI, then right-click on "ResaleAI Sync" and choose "Run as administrator"
• Also right-click "ResaleAI POS" and choose "Run as administrator"
• After running as the administrator, the app should launch normally!

If you have any other questions about beta, email [e-mail] and we can help!