POS printer selection
The Flex device will use your existing receipt printer at a POS computer to print labels after checking in a buy.
By default, it will usually connect to POS 1. If needed, you can choose a different POS to use.
Selecting the default POS to print from:
1) Look for “Settings” in the left side menu
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If you don’t see settings in the menu at all, ask a manager to sign in with their PIN code
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Reach out to our team if you need manager access.
2) Within Settings, find “Print to POS”
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You will see the current POS printer that it is connected to
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If you tap this, you can select a different POS to use by default
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It will stay on this new POS until you change it again in settings
If the desired printer isn't an option:
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A Flex can only connect to a POS computer if the beta version of ResaleAI is open (it can be running in the background, but the application must be open currently)
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Double-check that the beta version of ResaleAI is up and running on each POS computer
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You will know you are using the beta version if you see a blue lock screen and enter a PIN code to sign in.
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If you have never used this before, you may need to update on your POS computers
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Open the ResaleAI app and look along the very top bar (in the top right corner) to see the current version number.
- If you see v. 2.16, or v. 2.19 or higher, click here to switch to beta mode
- If you do see v. 2.9 or v. 2.5 or lower, click here to update
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If the beta version of ResaleAI is already open on the POS - fully close the app, and open it again to refresh
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On the POS computer, look for the small orange "AI" icon in the bottom right corner (you may have to click a small up arrow to see the icons). Click the AI icon and click "Sync now"
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On the Flex, click the physical “Back” button three times to do a hard refresh there as well
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After refreshing both the beta POS app and the Flex app, try setting the default POS again in settings
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