POS printer selection

The Flex device will use your existing receipt printer at a POS computer to print labels after checking in a buy.

By default, it will usually connect to POS 1. If needed, you can choose a different POS to use.

Selecting the default POS to print from:

If you don’t see settings in the menu at all, ask a manager to sign in with their PIN code
Reach out to our team if you need manager access.

A Flex can only connect to a POS computer if the beta version of ResaleAI is open (it can be running in the background, but the application must be open currently)
Double-check that the beta version of ResaleAI is up and running on each POS computer
- You will know you are using the beta version if you see a blue lock screen and enter a PIN code to sign in.
- If you have never used this before, you may need to update on your POS computers
- Open the ResaleAI app and look along the very top bar (in the top right corner) to see the current version number.
  - If you see v. 2.20 or higher, click here to switch to beta mode
  - If you do see v. 2.9 or v. 2.5 or lower, click here to update
If the beta version of ResaleAI is already open on the POS - fully close the app, and open it again to refresh
On the POS computer, look for the small orange "AI" icon in the bottom right corner (you may have to click a small up arrow to see the icons). Click the AI icon and click "Sync now"
On the Flex, click the physical “Back” button three times to do a hard refresh there as well
After refreshing both the beta POS app and the Flex app, try setting the default POS again in settings