How do I select which POS to print from when checking in a buy?

POS printer selection

The Flex device will use your existing receipt printer at a POS computer to print labels after checking in a buy. 

By default, it will usually connect to POS 1. If needed, you can choose a different POS to use.

Selecting the default POS to print from:

1) Sign in with your PIN code, then tap the menu dots in the top right corner, and tap “All Settings”     

• If you don’t see settings in the menu at all, ask a manager to sign in with their PIN code

• Reach out to our team if you need manager access.

2) Within Settings, look for “Print to POS”

• You will see the current POS printer that it is connected to

• If you tap this, you can select a different POS to use by default

• It will stay on this new POS until you change it again in settings

If the desired printer isn't an option:

• A Flex can only connect to a POS computer if the beta version of ResaleAI is open (it can be running in the background, but the application must be open currently)

• Double-check that the beta version of ResaleAI is up and running on each POS computer

  • You will know you are using the beta version if you see a blue lock screen and enter a PIN code to sign in.

  • If you have never used this before, you may need to update on your POS computers

  • Open the ResaleAI app and look along the very top bar (in the top right corner) to see the current version number.

    • If you see v. 2.20 or higher, click here to switch to beta mode
    • If you do see v. 2.9 or v. 2.5 or lower, click here to update 

• If the beta version of ResaleAI is already open on the POS - fully close the app, and open it again to refresh

• On the POS computer, look for the small orange "AI" icon in the bottom right corner (you may have to click a small up arrow to see the icons). Click the AI icon and click "Sync now"

• On the Flex, click the physical “Back” button three times to do a hard refresh there as well

• After refreshing both the beta POS app and the Flex app, try setting the default POS again in settings