Install instructions
NOTE for new stores:
- If you are new to ResaleAI, we recommend you add your employees to ResaleAI before you install
- You can create employees manually in ResaleAI's settings, or if you use When I Work, you can connect that to import your employees
- How to add employees
- How to connect When I Work (if you use When I Work already, it can import your employe
To install the ResaleAI app on each POS computer:
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Be sure you are logged on to the POS computer with the owner or administrator login
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Open a browser like Chrome, and go to resaleai.com/install
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Click the link at the top to download the latest version
- After the file downloads, run the installer and follow the steps on screen
Troubleshooting
You may see a security warning pop up on screen (see examples below).
1. Windows 10 warning - Click "More info", then click "Run anyway"


2. Symantec warning - Click "Allow this file", then "OK"

For any other issues, see this help article
Newer Beta Version:
When the app first opens, it will pop up and ask: "Do you want to continue using the Beta version of ResaleaI?"
- If you'd like to try out the latest features, click "Yes"
- If you prefer to keep using the original version, click "No"
If you ever need to switch between the new beta version and the original version, see these steps:
- Click on the small orange “AI” in the top app bar, and a menu should open
- Click "Beta Test Mode" to switch to the new version of RAI (or switch back to the original)
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