We recently started using sign to sell. The check in process has sped way up and we have fewer errors with phone numbers and name spelling which is fantastic.
The only part the bothers/worries me is the check-out process. Unless I am missing something...you have to click on the buy tab, which defaults to the open buys tab. Then you have to click on the complete tab and then the buy in question. This opens the sign in tab which displays the customer information and you then need to click on the buy detail tab. This is a lot of extra clicking, especially when factoring in the customer is standing there and our computers sometimes lags just slightly so its not an instant click click click click. Previously all the info was on the buy sheet. What we are finding is our more experienced employees flow with it pretty easily but some of our newer or lazier associates skip the reasons for passing and buying which takes away from the process, I believe.
It would be great to have the offer (# of items and $) next to the customers name on the completed buys screen and have a "buy detail" button you could click on that would go directly to the buy details for that customer. This would allow the associate to be stating the offer while pulling up the details.
Additionally, it would be great to break down the various buy screens on the menu options that run down the left side of the screen. Then you could go directly to the buy screen you wanted instead of clicking on the buy tab and then check-ins or completed. Maybe check-in and check-out icons for quicker access.
I also would prefer if there was a customization screen under settings where we could set which reasons for buying in or passing on items were the default choices with check boxes. You wouldn't have to get rid of any of them, but rather each user could define which reasons would default on the completion screen. You could still have the drop down menu if they need to go off script, but this would allow each store to keep the wording they prefer and are accustomed to.
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