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Sarah Van Dyke

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Latest activity by Sarah Van Dyke
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    Sarah Van Dyke created an article,

    How to install ResaleAI and integrate with DRS (beta version)

    Install instructions To install the ResaleAI app on each POS computer: Be sure you are logged on to the POS computer with the owner or administrator login Open a browser like Chrome, and go ...

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    Sarah Van Dyke created an article,

    How does the ResaleAI integration with Fivestars work?

    ResaleAI integration with Fivestars   How it works Our integration can award Fivestars points for you when a customer is associated with a transaction. ResaleAI will search for the customer's phone...

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    Sarah Van Dyke created an article,

    I'm getting started with backstock, where do I begin?

    Backstock Basics With ResaleAI's backstock system, each bin will be permanently labeled with a number. When you fill a new bin, you'll enter the bin number and current contents to record that bin i...

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    Sarah Van Dyke created an article,

    I'm selling my store, how do I transfer my account?

      Account Transfer Please reach out to our team at support@resaleai.com to let us know, and we can transfer your store to a new account.   If the new owner already has a store that uses ResaleAI, p...

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    Sarah Van Dyke created an article,

    Help! I'm having an issue with my Flex

    Flex Troubleshooting 1. Reboot the device Hold the power button and “Reboot” should be an option in the menu. Restarting the device helps fix many issues you may encounter 2. Be sure it is char...

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    Sarah Van Dyke created an article,

    Help! I'm having trouble checking in or completing a buy

    Buy troubleshooting Below is information to help with issues scanning a driver's license, finishing check-in, and completing an existing buy.   Scanning a driver’s license Hold down the scanner tr...

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    Sarah Van Dyke created an article,

    Flex troubleshooting - Factory reset steps

    Factory reset instructions If you are having trouble activating your device, please try a factory reset to make sure it has downloaded the most recent update. If you are having other issues that ha...

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    Sarah Van Dyke created an article,

    How do I manage backstock bins with a Flex?

    Backstock management Please note: To scan any bins, you will need the bin labels that ResaleAI provides (which have a barcode). If you do not currently use those bin labels with barcodes, email our...

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    Sarah Van Dyke created an article,

    Do I need a SIM card?

    SIM card information Adding a SIM card to your device and purchasing a data plan allows you to use the Flex when you are not connected to a WiFi network. This can be helpful if you have offsite sto...

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    Sarah Van Dyke created an article,

    How do I select which POS to print from when checking in a buy?

    POS printer selection The Flex device will use your existing receipt printer at a POS computer to print labels after checking in a buy.  By default, it will usually connect to POS 1. If needed, you...